Privacy Policy

Your acceptance of these terms and consent to this policy.  By using this site, making a reservation or by staying at our hotel you agree to our Privacy Policy & Terms of Use.  More specifically, you are agreeing for us to use your personal information in accordance with the applicable laws. We will keep your personal information in a form which permits your identification for no longer than is necessary for the purposes for which we collected it, or as permitted by law. We may also change both the Privacy Policy & Terms of Use from time to time, so please be sure to visit this site often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.

Why do we collect information?

We collect information from you to make it easier for you to use our services and to optimise your experiences. By collecting information from you we start getting to know you better, which enables us to better serve you with tailored services and offers.
Depending on the nature of your visit, and the path you will follow through our site, you may be asked at various times to provide us with information such as your name, address, e-mail address and certain preferences.

Who is collecting the information?

The information that you provide is collected by Browns Hotel (Laugharne) Limited, King Street, Laugharne, Carmarthenshire SA33 4RY (Registration Number: 5246123) trading as The Brown’s.  We are a company operating in the business of hospitality and travel in the United Kingdom. The customer-focused initiatives of The Brown’s  are designed to deliver a broad range of personalised products and services to our customers.

What information do we collect?

The collection of information is done in several different ways. We collect the e-mail addresses of those visitors who volunteer them, user-specific information on the pages visitors access, and information such as survey information, postal address, telephone numbers and site registrations that you provide voluntarily. Like many other commercial websites, our website may employ a standard technology called a "cookie" to collect information about how our site is used.

Use of personal information

We may use and/or disclose personal information collected from you in one or more the following ways:

What do we do with the information we collect?

We use the information that we collect to understand your preferences and history in regards to our products and services. With this information we can tailor our services and special offers to provide superior levels of convenience and service on a one-to-one basis. We also use the collected information to improve the design of our web pages. We will not transfer information to competitors. Information about your preferences is only used to help us understand the products and services that might be attractive to you.

If you provide us with your e-mail address, we may occasionally send you e-mail offers and / or updates, informing you about products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you provided us in your responses to our surveys and on your history with us as a customer.

Marketing Communications

We may share your email address with our partner businesses.  We may use your personal information in order to communicate with you about our products and services and those of our partner businesses. However, you will be able to choose whether or not to receive such communications when you first provide personal information to us. You will also have an opportunity to unsubscribe whenever we or our partner businesses communicate with you. You may also unsubscribe from such communications at any time (see “Unsubscribe, questions and further information” below).

Marketing analysis

We and/or our partner businesses may use information for internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our websites. We and/or our partner businesses may also share non-personal information with others, such as advertisers, in aggregate anonymous form, which means that the information will not contain any personally identifiable information about you. We and/or our partner businesses will only share identifiable personal information with third parties for marketing analysis with your consent.

You have the opportunity to decide whether or not to receive communications from us and/or our partner businesses, except communications required by law or to administer any transaction requested by you, at any point where we request information about you.

By providing any personal information to us, you fully understand and clearly consent to the transfer of such personal information to, and the collection and processing of such information in, other countries or territories. Any such transfer and processing by us will be in accordance with this Privacy Statement.

Protection of your information

Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we will provide this information upon receipt of the appropriate documentation.

Security Procedures

We implement appropriate physical, technical and organisational security for the management and transmission of personal data, including appropriate security measures to protect such data from accidental or unlawful destruction or accidental loss, misuse, alteration, unauthorised disclosure or access and all other unlawful forms of processing.

Our privacy policy is periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Third Party Products/Services

Mention of third party products, services, companies and websites on the website is for information purposes only and constitutes neither an endorsement nor a recommendation. Please note that all third party products must be ordered directly from the third party.

The website contains links to websites run by other organisations. While every effort is made to check the content and accuracy of the websites The Browns links to, The Browns takes no responsibility for information contained on websites maintained by other organisations or for action taken as a result of information contained on websites maintained by other organisations.